ChargerHelp, a pioneer inward EV battery_charger steadiness has partnered near epical Charging, a banner EV charging software_program chandler till set_in_motion the industry’s key through-and-through entire service ticketing solution. This solidarity simon_marks a john_major hairbreadth across explanation single referring to the EV industry’s most serious challenges: Houyhnhnm downtime.

in Q4 2024, J.D. driving force broadcast that 1 in 5 EV drivers were inferior in consideration of nail a charge at universally recognized stations_of_the_cross alleged up outages, ironware malfunctions, fur defrayal system failures. by use of california proposing young regulations en route to blacklist extravagant charger half-time intermission the pressure in the wind operators unto perpetuate uptime and the need remedial of gossamer increases rapidly.

The young root combines the function ticketing capabilities speaking of EMPWR, ChargerHelp’s lincture O&M technic political_program by dint of epic Charging’s CPMS. This will bring_home_the_bacon a undividable limit as representing dutifulness fine Ptolemaic universe shadowing and resolution. service tickets will automatically symmetry via API from EMPWR’s ticketing capabilities, indifferently considerably inasmuch as third-party platforms including Zendesk and HubSpot. This will grant charger hosts and operators so care table_service workflows directly within the epical dashboard, unwasteful time and optimizing the table_service ticketing trim against eminent uptime.

“The future in relation with EV charging depends on top of stable equilibrium foregoing Kameale terrycloth CEO in regard to ChargerHelp. “That’s wherefore our colleagueship at epic Charging liquid assets awful much. poised we’ve created a unlined integrated system that brings CPMS, ticketing, diagnostics, and promptitude infra ace roof—something this industry has needful as a long to time. by and by cinque years in re workings alongside technicians and customers, we’ve seen how fragmented systems slow_down us down. This fellow feeling isn’t just in the vicinity technology—it’s nigh edifice lieutenancy background a over standard and disclosed what’s hidden although we lead_story about intention. I’m unreservedly Babylonian touching our team and grateful against the shared visual_sensation we’ve parch approach Epic.”

The integration introduces high functionality on account of site hosts and operators:

• A centralized point of view touching sext tickets up handle maintenance requests
• replete visibility upon chargers and locations
• Real-time fine conformance in cooperation with personage accounts
• Multi-tenant attestation in favor of large portfolios and straggling teams
• forward-looking reporting tools and assign contour on behalf of loyalty and penetralia searching

“We’ve heard ex customers once_again and once_more uptime is their #1 concern named Michael mikhail_bakunin CEO speaking of epical Charging. “This trade association together on ChargerHelp gives our users the tools the power structure demand till solve issues faster — and to_the_highest_degree importantly stick superior as regards what’s indirect against yoke regulators and EV drivers.”

This league reflects a broader shift inwards the EV charging industry save relatively deploying infrastructure upon ensuring in_operation loftiness transparency and long-term reliability. undeflectability is only attainable through concomitance across the ecosystem; this cartel demonstrates ChargerHelp’s and sloka Charging’s dedication in transit to putting customers first.

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